The Downtown Exchange / Privacy
Privacy policy.
Plain-language detail on what this website collects and what we do with it.
Last updated October 2026
This policy covers www.downtown-exchange.com and the vendor websites hosted at *.downtown-exchange.com (for example, hayai.downtown-exchange.com), operated by The Downtown Exchange, 527 Main St., Zanesville, Ohio 43701.
What we collect
- Information you send us. When you submit a form — contact, meeting room or day-pass request, job application, artisan market or vendor application, or supporter pledge — we receive the details you enter, such as your name, email, phone number and message.
- Basic technical data. Like most websites, our hosting provider automatically records standard server logs (such as IP address, browser type and pages requested) to keep the site secure and working.
How we use it
We use form submissions only to respond to you and to handle your request — for example, confirming a room booking or sharing a job application with the vendors you selected. We do not sell or rent your personal information.
Who we share it with
- The vendor or team member who needs it to respond (for example, a hiring manager at the vendor you chose).
- Service providers that run the site on our behalf, such as website hosting and email delivery, who may only use it to provide those services.
- Authorities, if required by law.
Third-party services
Some pages link to or embed services run by others, including Google Maps, OpenStreetMap map tiles, YouTube videos (loaded only when you press play), DoorDash, online ordering providers, Facebook and Instagram. Those services have their own privacy policies. Payments for orders and gift cards are handled by those providers, not by this website.
Cookies
This website does not use advertising or tracking cookies. Embedded third-party services may set their own cookies when you use them.
Keeping and protecting information
We keep form submissions only as long as needed to respond and for our normal business records, and we use reasonable safeguards to protect them. No website is perfectly secure, so please don’t send sensitive information (like payment card numbers) through our forms.
Children
This website is not directed to children under 13, and we don’t knowingly collect their personal information.
Your choices
To ask what information we have about you, or to have it corrected or deleted, call 740-683-5841 or contact us.
Changes
We may update this policy from time to time. The date at the top shows when it last changed.